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Shipping Policy
We strive to ensure a smooth and hassle-free shipping experience for all our customers. Below are the details regarding our shipping process, international shipping, and customs duties.
📦 Shipping Rates & Processing Time
Shipping rates are automatically calculated at checkout based on your location and the items in your cart.
During peak seasons, processing times may be longer.
📦 Shipping Overview
| 🌍 Destination | 🚚 Shipping Rate | ⏱️ Shipping Time | 💰 Free Shipping |
|---|---|---|---|
| 🇨🇦Canada | Flat rate CAD $10 | 2–8 business days | Orders $100+ CAD |
| 🇺🇸USA | Flat rate CAD $16 (Around USD $11.2 as of Apr 7, 2025) | 3–7 business days | Orders $100+ CAD (Around USD $70.2) |
| International | Flat rate CAD $25 | 5–22 business days | Orders $150+ CAD |
📝 Processing Time: General orders are typically processed within 2 business days. Personalized items are typically processed within 5 business days.
📦 Some oversized/heavy items may not qualify for free shipping. See individual product listings.
📍 For orders shipping to rural or remote areas, additional shipping charges may apply. We will contact you before processing if a surcharge is needed.
💲 Please note that our free shipping promotion covers up to CAD$35 in shipping costs. If your shipping fee exceeds this amount, we’ll reach out to arrange the additional payment. Unfortunately, free shipping is not available for PO Box addresses.
🗺 International Shipping
For international orders, please leave your phone number in the order notes as it is required by the carrier. If you prefer not to provide a phone number, we have a secondary carrier available, but please note that it may result in longer shipping times. Let us know how you’d like to proceed.
💲 Duties & Import Taxes
All orders are shipped under DDU (Delivered Duty Unpaid) terms, meaning customers are responsible for any customs duties, VAT, or import taxes imposed by their country. We strongly recommend checking your local import regulations before purchasing. If an order is refused due to unpaid customs fees, we will not be able to issue a refund.
🌐 International Customs & Tax Thresholds
When shipping internationally, many countries offer a “de minimis” threshold—a tax-free limit under which import duties and taxes are not applied. If your order value is below the threshold, your recipient may not need to pay any additional import fees.
Here are some commonly shipped-to countries and their de minimis values:
🌐 International De Minimis Thresholds
| 🌍 Country/Region | De Minimis Value | Approx. in CAD | Notes |
|---|---|---|---|
| 🇺🇸 United States | USD $800 | ~CAD $1,100 | No duties under this value |
| 🇬🇧 United Kingdom | GBP £135 | ~CAD $230 | VAT and possibly duties apply above threshold |
| 🇪🇺 European Union | EUR €150 | ~CAD $220 | VAT may apply from €22+, duties over €150 |
| 🇦🇺 Australia | AUD $1,000 | ~CAD $900 | GST and duties apply over this threshold |
| 🇳🇿 New Zealand | NZD $1,000 | ~CAD $830 | GST and import fees may apply above threshold |
ℹ️ Please Note:
- Some countries may still charge VAT or handling fees.
- Thresholds may change — check with local customs.
- Import taxes are the buyer’s responsibility.
- Information sourced online for reference only. Please verify with your local customs authority.
⚠️ Address Accuracy
Please double-check your shipping address before placing your order. Incorrect or incomplete addresses may lead to lost or delayed shipments, and we are not responsible for such issues.
📅 Delays & Holiday Shipping
Shipping times are estimated by the carrier and may be affected by factors such as weather, customs clearance, or peak holiday seasons. If you are purchasing for a special occasion, we recommend ordering well in advance to ensure timely delivery.
Need it faster? Shipping upgrade is available upon request.
📦 Returns & Exchanges (Shipping-Related)
- Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
- If your order qualified for free shipping, the shipping fee will be deducted from your refund.
If you have any questions about shipping, feel free to reach out to us at VIPrintllc@gmail.com. We’re happy to help! 😊